What is the purpose of a survey?

That is, why would a leader want to conduct a survey?

Surveys to get at the truth have been going on since Caesar asked, "Et tu, Brute?" We know that sometimes the truth hurts, but to really effect change you must know the true nature of the situation.

As you ponder the value of an employee survey, test yourself and your organization with the following statements. Answer either "Always", "Sometimes" or "Seldom/Never".

We use a formal method to gather employee opinions and to determine their well-being.

	Seldom/Never	Sometimes	Always

To measure our progress, we compare employee satisfaction results from year-to-year and benchmark against other companies, including several award winning companies and organizations.

	Seldom/Never	Sometimes	Always

We develop and implement action plans based on strengths and gaps identified in our employee surveys.

	Seldom/Never	Sometimes	Always

We solicit employee opinions for the continuous improvement of our work processes and products so that we are able to increase productivity, reduce waste and increase our customer's satisfaction with our products and services.

	Seldom/Never	Sometimes	Always

Understanding the impact our employees have on our customer's satisfaction with us, we strive to provide an environment that promotes employee loyalty.

	Seldom/Never	Sometimes	Always

We measure the effectiveness of programs and policies we have put in place.

	Seldom/Never	Sometimes	Always

To ensure our investments in our employees are in the areas with the greatest impact and positive return, we seek the opinion of employees about matters of concern to them.

	Seldom/Never	Sometimes	Always

We strive to ensure that our employees know, understand and feel committed to our company mission.

	Seldom/Never	Sometimes	Always

We provide job-related training and education so that our employees can do the best for our customers.

	Seldom/Never	Sometimes	Always

Understanding that the relationship between employee and supervisor has the greatest impact on employee retention, we measure our managerial and communication effectiveness.

	Seldom/Never	Sometimes	Always

Submit

What is the purpose of a survey?

That is, why would a leader want to conduct a survey?

You answered "Seldom/Never" to the following questions/statements:

Since you answered "Seldom/Never" to 2 or more...

Lack of these processes may be costing your organization significantly!

You answered "Sometimes" to the following questions/statements:

Since you answered "Sometimes" to 4 or more...

New processes could increase employee loyalty and customer satisfaction.

You answered "Always" to the following questions/statements:

Since you answered "Always" to 6 or more...

You're a high-performance organization in these areas!

You need to know the facts.

Let us help!